Play Safe: Our Commitment to Responsible Gambling

At WooHoo9, we believe that online gaming should always be a source of entertainment and joy, never a cause for distress. While the vast majority of our players enjoy our games responsibly, we acknowledge that for a small number of people, gambling can become a problem.

We are deeply committed to Responsible Gambling and have implemented a comprehensive suite of tools and resources to help you stay in control. This policy outlines our approach to player safety and the mechanisms available to protect you.

1. Keeping You in Control

We empower our players with the tools to manage their time and money effectively. We encourage all players to familiarize themselves with these features before they start playing.

• Deposit Limits: You can set a daily, weekly, or monthly cap on the amount you deposit. Once this limit is reached, you will not be able to add more funds until the period resets. Decreases to limits are instant, while increases require a 24-hour "cool-off" period to prevent impulsive decisions.
• Loss Limits: Similar to deposit limits, this allows you to cap the net amount you can lose in a given period. It stops you from "chasing losses" by locking the account once the threshold is met.
• Session Timers: It’s easy to lose track of time when you’re having fun. Our "Reality Check" feature sends you a notification every 60 minutes, detailing how long you’ve been playing and how much you have won or lost, giving you a chance to step away.

2. Taking a Break

Sometimes, the best strategy is to step away from the screen.

• Cool-Off Period: If you need a short break, you can "freeze" your account for a period ranging from 24 hours to 6 weeks. During this time, you cannot login or deposit, and you will be removed from all marketing lists.
• Self-Exclusion: If you feel gambling is negatively impacting your life, we offer a Self-Exclusion facility. This allows you to close your account for a minimum of 6 months up to a permanent ban. Once self-excluded, this decision is irreversible for the chosen duration.

3. Protecting Minors

WooHoo9 has a zero-tolerance policy for underage gambling. It is illegal for anyone under the age of 18 to open an account or play on our website.

• Verification Checks: We use sophisticated electronic verification checks to confirm the age and identity of every player.
• Parental Controls: If you share your computer with minors, we recommend using filtering software such as NetNanny or CyberPatrol to block access to gambling sites.

4. Self-Assessment: Are You at Risk?

If you are unsure whether your gambling is becoming problematic, ask yourself the following questions:

1. Do you gamble to escape from a boring or unhappy life?
2. When you lose, do you feel lost and in despair, and need to gamble again as soon as possible?
3. Do you gamble until your last penny is gone?
4. Have you ever lied to cover up the amount of money or time you have spent gambling?
5. Have others criticized your gambling?
6. Have you lost interest in your family, friends, or hobbies?

If you answered "Yes" to several of these questions, we strongly advise you to contact customer support to suspend your account and seek professional help immediately.

5. External Support Resources

You don't have to face this alone. There are free, confidential, and professional organizations dedicated to helping Australian players:

• Gambling Help Online:
• Website: www.gamblinghelponline.org.au
• Phone: 1800 858 858 (Available 24/7)
• Services: Live chat counseling, email support, and self-help tools.
• Lifeline Australia:
• Phone: 13 11 14
• Services: Crisis support and suicide prevention.
• Gamblers Anonymous:
• Website: gauk.org.uk (International resources available)
• Services: Community support groups and 12-step recovery programs.

WooHoo9 is here to support you. If you need assistance setting up limits or just want to talk about your options, our support team is available 24/7.